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Refund Policy

1. OUR COMMITMENT

At AML Partners 360, we are committed to delivering high-quality, tailored compliance frameworks. This Refund Policy governs the purchase of our Implementation Packages and is in addition to your statutory rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

2. IMPLEMENTATION PACKAGES & TAILORED SERVICES

Our Implementation Packages involve the provision of professional services, including the drafting of custom risk assessments and the tailoring of AUSTRAC compliance frameworks specifically for your business operations.
 

  • Commencement of Work: Once your invoice is paid via Electronic Funds Transfer (EFT), we initiate the custom drafting and implementation process.
     

  • Change of Mind: Because our packages involve significant manual labour and bespoke tailoring, we do not offer refunds for a "change of mind" once work has commenced.
     

  • Pre-Commencement Cancellations: If you request a cancellation after payment but before we have commenced any drafting or assessment work, we may, at our absolute discretion, issue a refund minus a 10% administrative fee to cover processing costs.

3. AUSTRALIAN CONSUMER LAW GUARANTEES

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
 

  • Major Failures: You are entitled to cancel your service contract with us and receive a refund for the unused portion (or compensation for its reduced value) in the event of a major failure. A major failure occurs when the service provided is substantially unfit for its common purpose and cannot be fixed within a reasonable time.
     

  • Minor Rectifications: If there is a minor defect or omission in the tailored documentation we provide, we reserve the right to rectify and amend the documents at no additional charge to you, rather than offering a refund.

4. CLIENT DELAYS & OBLIGATIONS

To successfully tailor your AML/CTF Program, we rely on you providing accurate and timely information regarding your business structure, customer types, and operational risks.

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  • No Refunds for Client Delays: Delays in the delivery of your final compliance package caused by your failure to provide requested information, or failure to respond to our communications, do not constitute a failure of our service and are not grounds for a refund.

5. HOW TO DISCUSS AN ISSUE OR REQUEST A REFUND

To discuss an issue with your package or to request a refund under the ACL, please contact us via the contact form on our website.
 

  • Please include your Business Name, Invoice Number, and a detailed description of the issue.
     

  • We aim to review and respond to all formal requests within 5 business days.

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